As Service Desk Supervisor at Colletti Tech, Michael Colletti leads the frontline team that keeps clients supported and their technology running smoothly. With a strong background in customer service and over five years in the IT industry, Michael is passionate about solving problems quickly and ensuring every client interaction is professional, efficient, and stress-free.
Michael oversees the day-to-day operations of the service desk, mentors agents, and ensures that Colletti Tech’s promise of responsive, people-first support is delivered on every ticket. He thrives on creating a positive team environment and equipping clients with the right solutions to keep their businesses moving forward.
Outside of work, Michael enjoys spending time with his family and is a Black Belt in Taekwondo.
Certifications
- Microsoft Certified Professional
- Samsung Knox Associate
- Samsung Knox Professional