Emergency Calling

Emergency Services calling operates differently with Calling Plans for Unified Communications or Microsoft 365 than on traditional telephone services. It is important that you understand these differences and communicate them to all users with Calling Plans. You acknowledge and agree that you have read and understand the differences in our Emergency Services calling and will provide this notice to each user with Calling Plans.

The differences in our Emergency Services calling capabilities include the following:

    • (i) Unified Communications, SIP Devices, Elevate application, or Microsoft Teams may not know the actual location of a caller making an Emergency Services call, which could result in the call being routed to the wrong Emergency Services call center and/or emergency services being dispatched to the wrong location;
    • (ii) If the user’s client is offline, or if the user’s device is unable to access the internet for any reason, such as a network outage or power outage, Emergency Services calls through Unified Communications or Microsoft 365 are not supported and are not expected to work; and
    1. (iii) Although Calling Plans can be used anywhere in the world where an internet connection is available, users should not make an Emergency Services call from a location outside their home country/region because the call likely will not be routed to the appropriate call center in that country/region.