Systems Administrator

Systems Administrator will provide front-line technical support to end users on various issues relating to hardware, licensing, software and peripherals. They will be responsible for responding to, documenting and resolving service desk tickets in a timely manner according to SLA. Systems Administrator must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate department or staff.

This position will support multiple platforms including cloud, devices, enterprise, mobility, networks and such related solutions. Service desk on-premise or remote incident response is required of this position. Additionally, sharing information and assisting others with work orders.

Customer Service

  • Provide exceptional customer service in person, via phone and email as appropriate
  • Resolve service desk issues including troubleshooting hardware and software issues
  • Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.

necessary Skills

  • Microsoft 365
  • Office 2016 & Office 2019
  • Windows 8.1 & Windows 10
  • Windows Server 2016 & 2019
  • Azure Active Directory
  • Exchange Online
  • SharePoint Online
  • Skype for Business & Teams
  • Windows AutoPilot & Microsoft Intune
  • Apple Business Manager & DEP
  • Peripheral devices with troubleshooting
  • Networks, IP, NAT, TCP, UDP, DNS & DHCP