Overview
A Helpdesk Technician, also known as a Service Desk Agent or Technician, is responsible for providing technical assistance and support to users or customers who are experiencing issues with their computer systems, software applications, hardware devices, or other technology-related problems. The role involves a combination of technical expertise, customer service skills, and problem-solving abilities.

Location
This position with its responsibilities shall be performed remotely. However, candidates located in the Greater Conshohocken, Pennsylvania area shall be preferred.

Responsibilities
Candidate applying will be expected to:
• Provide IT assistance and technical support to customers
• Support end-users on cloud systems, hardware functionality and software programs
• Resolve incident tickets and service requests in a timely manner
• Escalate tickets and service requests if the problem is too complex for the agent to ensure a timely resolution
• Monitor hardware, software, and systems
• Update software as well as upgrading hardware and systems
• Help users with password resets, account unlocks, and access-related issues for various systems and applications
• Document processes and performing diagnostic tests
• Promote security best practices and educate users about potential security risks, such as phishing and malware

Requirements
Candidate applying should meet the following requirements:
• At least 1 year of industry experience in this role or such similar
• Degree related to IT industry or equivalent education
• Certifications: CompTIA A+
• Ensure that customers are satisfied with the support provided by following up
• Exceptional ability to provide technical support and resolve incidents
• In-depth knowledge of computer hardware, software, and networking
• Ability to determine IT needs and train end-users
• Proficiency in RMM, helpdesk and service desk software
• Maintain detailed records of support requests, troubleshooting steps taken, and solutions provided
• Exceptional interpersonal and communication skills

First Name

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Employment Status

Employer

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Manager

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May we contact?

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Education

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Certifications

Certification

ID

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Resume Upload

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Anticipated Start Date

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Eligible for Employment

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Are you eligible for employment in the United States of America?

Criminal Record

Yes
No

In the last five years, have you been convicted or plead guilty to any crimes other than parking violations?

Authorization to Release

Authorization to Release Information

In consideration for employment, I hereby authorize Colletti Tech, LLC (herein "Colletti Tech" or "Employer") to request and receive such related information.

Acknowledgement of Terms & Conditions

Acknowledgement of Terms & Conditions

I acknowledge that any offer of employment may be withdrawn without prior notice at any time. Additionally, I acknowledge that I have been advised that this application will remain active for no more than ninety days ("90 Days") from the date it was electronically signed.

Signature

Date