What does Managed IT really cost?
As businesses become more dependent on technology, Managed IT Services are no longer optional, they’re essential. But with so many providers and pricing models out there, it can be hard to know what you’re really paying for — or if you’re overpaying.
Here’s a clear breakdown of the common types of managed IT services, the industry’s pricing models, and why Colletti Tech delivers the most value for your business.
Types of Managed IT
MSPs offer different levels of service with their pricing models:
- Basic Support
For businesses that just need help when something breaks or routine maintenance:
-
- Business-hours help desk
- Antivirus updates
- Basic monitoring and patching
Average cost: $75–$150/user/month or $50–$100/device/month or $100–$200/hour (break/fix)
- Standard Support
Designed for growing companies that want ongoing IT support and system management:
-
- Cloud platform support (Microsoft 365, Google Workspace)
- Proactive monitoring
- Security patches and updates
Average cost: $150–$300/user/month or $75–$150/device/month
- Premium Support
Full-service IT support for businesses with compliance needs, critical systems, and minimal downtime tolerance:
-
- 24/7 help desk and monitoring
- Virtual CIO and IT planning
- Advanced cybersecurity
- Compliance (HIPAA, FINRA, SOC 2, etc.)
Average cost: $300–$500/user/month or $150–$250/device/month
Common Pricing Models In The Industry
Price Model
Description
Typical Range
Break/Fix
You only pay when something breaks. No monitoring or proactive support.
$100 – $200 per hour
Per Device
Flat monthly fee per computer, server, or network device.
$50 – $250 per device/month
Per User
Flat monthly fee per employee, regardless of how many devices they use.
$75 – $500 per user/month
Locked In and Let Down: The MSP Contract Trap
Many MSPs push 3-year contracts not because it benefits the customer — but because it benefits them. These long-term agreements often stem from insecurity: they’re afraid that if you experience their service month-to-month, you might leave.
Why businesses choose Colletti Tech?
Flexible Pricing—The Way It Should Be
No contracts, no surprise fees, no hassle and no bloated bundles. You only pay for what you need per user.
Real Business Hours + Emergency Support
We work when you work—and when it’s critical, we’re there. Our top-tier plans include 24/7 on-call emergency support.
Built for Regulated Industries
Legal, accounting, healthcare — we specialize in industries where compliance and uptime aren’t optional.
Integrated Solutions That Save You Time
We bring together support, patching, remote monitoring, Microsoft 365, VoIP, backups, and more—without requiring 10 vendors.
Time to rethink your IT?
Whether you’re just getting started with IT support or looking to replace your current provider, Colletti Tech offers tailored managed IT solutions that fit your goals and your budget.